Which quality management tool would be used to determine potential causes of a production
A . control chart.
B . Ishikawa diagram.
C . scatter diagram.
D . histogram.
E . run chart.
A . control chart.
B . Ishikawa diagram.
C . scatter diagram.
D . histogram.
E . run chart.
第1题
A.because
B.for which
C.that
D.why
第2题
NOT JUST A SHOP!
In his yearly report, the Chairman of a chain of retail outlets writes about the financial aspects of the business and describes the work which the company has done to benefit people in the areas where their shops are located
It continues to be an important part of our company policy to be responsible for the health and welfare of people in the areas which we serve. In the past year, we have concentrated especially on education and training, and have invested over £4,000,000 in this and other areas ranging from the care of the old to the arts.
Let us look at these first. We have, as always, financed health research and care projects helping not only the old but children and the disabled too. We were especially pleased this year to provide alarms for disabled people who live alone and to run programmes which help children understand better the problems facing disabled people.
The Groundwork Foundation encourages young people in poor areas to improve their environment, while the Schools Prom concert at the Royal Albert Hall in London includes 20,000 children nationwide. Both of these were given financial help.
As mentioned above, in the last year we have been active in supporting a range of education projects. Two of our managers are now out of the company on 1-year projects, training young people for work in the retail industry and improving the quality of the teaching they receive. In addition, we have started a programme of 3-month schemes which our managerial staff are able to benefit from without having to take a long break from their jobs.
Schools and universities have also benefited. A London Business School received £50,000 to develop a training programme for UK school staff, giving them the skills necessary to manage their own schools. A major University has received a promise of £100,000 over 5 years to fund a new teaching post in international retailing. This will allow 22 more students to study this subject each year.
It is not only the company that supports good work for other people. Members of staff themselves are encouraged to join the company Give as You Earn system, to give money to others, especially those organisations working for the benefit of the local area. In such cases the company often gives its support by making an additional contribution.
We look forward to committing even more money to these and other projects in the coming year.
In the past year £4,000,000 was spent on
A.looking after old people.
B.all the company projects.
C.education and training.
第3题
Cultural icons are hard to define, but we know them when we see them. They are people who manage to go beyond celebrity (明星), who are legendary, who somehow mange to become mythic. But what makes some figures icons and others mere celebrities? That's hard to answer. In part, their lives have the quality of a story to tell. For instance, the beautiful young Diana Spencer who at 19 married a prince, renounced marriage and the throne, and died at the moment she found true love. Good looks certainly help. So does a special indefinable charm, with the help of the media. But nothing confirms an icon more than a tragic death - such as Martin Luther King, Jr., John F. Kennedy, and Princess Diana.
(1)、The passage mainly deals with ______.
A:life and death
B:heroes and heroines
C:heroes and icons
D:icons and celebrities
(2)、Heroes and heroines are usually _________.
A:courageous
B:exemplary
C:self-sacrificing
D:all of the above
(3)、Which of the following statements is wrong? _________
A:Poverty in America has been eased with the economic growth.
B:Superstars are famous for being famous.
C:One's look can contribute to being famous.
D:Heroes and heroines can only emerge in war times.
(4)、Beautiful young Diana Spencer found her genuine love________.
A:when she was 19
B:when she became a princess
C: just before her death
D:after she gave birth to a prince
(5)、What is more likely to set an icon's status? ________
A:Good looks.
B:Tragic and early death.
C:Personal attraction.
D:The quality of one's story.
第4题
158 The Pareto Principle is a technique used by quality managers to determine which quality control problems of a particular service or manufacturing process should be corrected. Which of the following statements represents the philosophy of the principle?
A. In order to minimize financial losses from quality control problems, all problems which have a measurable cost associated with them should be corrected.
B. the majority of defects are caused by a small percentage of the identifiable problems. Improvements efforts should be reserved for these vital few problems.
C. in order to achieve zero defects, all quality control problems, including those which do not have a direct financial cost should be corrected.
D. generally, 80 % of the quality control problems are justifiable for correction via cost-benefit analysis. The remaining 20% are not financially worthy of improvement efforts.
E. A and D
第5题
46 Attributes quality data are:
A. quantitative or qualitative data
B. quality data for which the products or services is designed and built.
C. reflect measurements on a continuous scale of a characteristic of the product or service
D. indicate management's understanding of the concept of variability
E. A and B only
第6题
Which of the following is closest to Juran's definition of Quality:
A . conformance to requirements.
B . fitness for use.
C . continuous improvement.
D . customer focus.
E . All of the above.
第7题
54 Variables quality data are:
A. quantitative or qualitative data
B. quality data for which the product or service is designed and built
C. reflect measurements on a continuous scale of a characteristic of the produce or service.
D. Indicate management's understanding of the concept of variability
E. B and C only
第8题
Variables quality data are:
A . quantitative or qualitative data
B . quality data for which the product or service is designed and built
C . reflect measurements on a continuous scale of a characteristic of the produce or service.
D . Indicate management's understanding of the concept of variability
E . B and C only
第9题
172 Variables quality data are:
A. quantitative or qualitative data
B. quality data for which the product or service is designed and built
C. reflect measurements on a continuous scale of a characteristic of the produce or service
D. Indicate management's understanding of the concept of variability
E. B and C only
第10题
A . In order to minimize financial losses from quality control problems, all problems which have a measurable cost associated with them should be corrected.
B . the majority of defects are caused by a small percentage of the identifiable problems. Improvements efforts should be reserved for these vital few problems.
C . in order to achieve zero defects, all quality control problems, including those which do not have a direct financial cost should be corrected.
D . generally, 80 % of the quality control problems are justifiable for correction via cost-benefit analysis. The remaining 20% are not financially worthy of improvement efforts.
E . A and D
第11题